Startlogic began
providing quality hosting services in 2003. Since then they have
rapidly grown into one of the leading web hosting providers on the
internet. They offer unix/linux based shared hosting, windows shared
hosting, virtual servers and dedicated servers. Throw in 24/7-365
day/year phone/chat/ticket/email support and it becomes easy to see
why they are growing so fast.
Good But Customer Service Could Be Better, November 30, 2008 Reviewer: Dan Patrick from Walla Walla, WA -
Customer Support
Price/Value
Control Panel/Features
Connection Speed
Space & Bandwidth
Uptime & Reliablity
Tech Support
User Friendliness
0 of 0 people found this review helpful
My experience has been pretty good, however they do have some brainless customer service persons working for them. I only had one problem, which seemed like I had to wait until a shift change to get my problem fixed. On the good side I have not ran into any problems with errors or having my site go missing. I am happy for the most part.
Startlogic Web Hosting Review, September 03, 2008 Reviewer: Jason Swan from North Carolina -
Uptime & Reliablity
Space & Bandwidth
Connection Speed
Control Panel/Features
Price/Value
Customer Support
Tech Support
User Friendliness
0 of 0 people found this review helpful
Well, I went with Start Logic because it was cheap and a lot of sites recommended it. Setting up my account was easy, but there were problems from the start. Each domain I added to my account generated internal server errors when serving PHP files. I had to contact tech support each time. My experience with their "Award winning 24/7 support" was 40 minutes waiting on the phone the first time, and more than an hour the next time. Four chat sessions, and each time I had to wait more than an hour to get with an agent. I tried email once, but I didn't get a response at all, and my claim was marked as closed. But, perhaps they knew I had discussed the issue on the previous chat. I litterally waited for more than 5 hours to get support for a stupid error that turned out to be a permission thing when their new control panel set up the sites on my account. Very frustrating. And, when I decided to go live with one site, I changed the name server at godaddy.com, it took nearly two days.
